Please note that the Terms and Conditions are valid for all orders and services. After placing an order it is automatically binding and underlies Track 13's Terms and Conditions.
All deliveries are carried out by the Schweizer Post AG. We do track all our deliveries. This way it is possible to control the delivery from the very moment it leaves our studio to the moment it is delivered at the point of destination (e.g with video recordings). Thus we enable our customers with maximal security concerning damaged or undelivered orders.
In Switzerland we ship all our orders with priority delivery, meaning that the orders will be delivered one day after placing the order. When shipping internationally, the delivery time varies from 2-15 days (depending on the country of destination). Track 13 is not liable for damages, nor late deliveries. Therefore it is not possible to return any goods due to delayed deliveries. Please expect longer delivery times when ordering products from the Weekly Drop or Presale sections.
Shipping is available for selected countries, in which Track13 owns the Trademark and the right to sell. Shipping costs depend on the corresponding charges.
Please check the care instructions (e.g washing temperature) when receiving your products. We obtain our fabrics from strictly controlled manufacturers. Their import and export to Switzerland and all supplied countries is checked and verified.
Track 13 only takes complaints into account that have to do with incomplete shipping or defected goods. All other kind of complaints won't be accepted. Complaints have to be issued in written – via Email, Instagram, Contact Form or written letter) within five days after receiving their goods. After that period it is not possible to refund or return your order.
Orders have to be paid before shipping process is being started. Payments can be done by Paypal, Credit Cards or Bank Transfers. All payments are secured solely by the service providers.
Period of Payment
Invoices have to be payed by 10 days after placing the order. If not Track 13 reserves the right to add 13 CHF per dun fee to the unpaid invoice.
All gathered personal data is only used to process your order. Under NO CIRCUMSTANCES do we sell, trade or rent out your personal data.
SSL safety certifications are installed. They ensure that all data is encrypted before transmitting to third parties. Furthermore it ensures that all personal data is secured from unauthorised access. In addition we only work with plugins that pledge to respect the General Data Protection Regulation (GDPR).
Track 13 c/o Adrian Bieri
Unter Rennweg 7d
CH – 8633 Wolfhausen
Track13 © ® by Adrian Bieri
Updated: April 2019